At Eventat Rentals, we understand that planning an event comes with many questions and considerations. Our FAQ page is here to provide you with quick and easy answers to the most common questions about our services, products, and policies. Whether you’re curious about our rental process, need details on delivery options, or want to know more about our cancellation policy, we’ve got you covered.

Explore the FAQs below to find the information you need, and if you have any additional questions, feel free to reach out to us. Our team is always ready to assist you in creating a seamless and memorable event experience.

FAQ Section

To place an order, simply browse our product categories, select the items you need, and add them to your cart. Once you've finalized your selection, proceed to checkout to confirm your booking.
Yes, you can modify your order up to 48 hours before your scheduled delivery or pickup date. Please call us at (905) 696-9922 or send us an email to make any changes.
We offer both delivery and pickup services. You can choose the option that best suits your needs during the checkout process. Delivery fees may apply based on your location.
Yes, we provide setup and takedown services for an additional fee. Please contact us for more details and to arrange these services for your event.aaaaaaa
We recommend booking as early as possible to ensure availability, especially during peak seasons. However, we can accommodate last-minute bookings depending on inventory.
Cancellations made more than 7 days before the event date will receive a full refund. Cancellations within 7 days of the event will incur a cancellation fee. Please refer to our full cancellation policy on our website for more details.
Yes, we offer discounts for large orders and repeat customers. Please contact our sales team to discuss your needs and learn more about available discounts.
Our online booking system provides real-time availability updates, allowing you to check the availability of each item directly on our website. Alternatively, you can call us at (905) 696-9922 for assistance with checking availability.
We adhere to strict cleaning and sanitation protocols to ensure all our rental items meet health and safety standards. Each item is thoroughly cleaned and inspected before delivery.
Yes, our showroom is open for visits from Monday to Saturday, between 10:00 AM and 5:00 PM. Feel free to drop by during these hours to explore our collection in person.