Contact Eventat Rental
We’re here to help make your event planning as smooth as possible. Whether you have questions about our products, need assistance with a booking, or want to discuss custom rental options, our team is ready to assist you.
Frequently Asked Questions
Please read our FAQ before sending us a message.
FAQ Section
1. How do I place an order for event rentals online?
To place an order, simply browse our product categories, select the items you need, and add them to your cart. Once you've finalized your selection, proceed to checkout to confirm your booking.
2. Can I modify my order after it's been placed?
Yes, you can modify your order up to 48 hours before your scheduled delivery or pickup date. Please call us at (905) 696-9922 or send us an email to make any changes.
3. What are the delivery and pickup options available?
We offer both delivery and pickup services. You can choose the option that best suits your needs during the checkout process. Delivery fees may apply based on your location.
4. Do you offer setup and takedown services?
Yes, we provide setup and takedown services for an additional fee. Please contact us for more details and to arrange these services for your event.aaaaaaa
5. How far in advance should I book my rentals?
We recommend booking as early as possible to ensure availability, especially during peak seasons. However, we can accommodate last-minute bookings depending on inventory.
6. What is your cancellation policy?
Cancellations made more than 7 days before the event date will receive a full refund. Cancellations within 7 days of the event will incur a cancellation fee. Please refer to our full cancellation policy on our website for more details.
7. Are there any discounts for large orders or repeat customers?
Yes, we offer discounts for large orders and repeat customers. Please contact our sales team to discuss your needs and learn more about available discounts.
8. How can I ensure that the items I want are available for my event date?
Our online booking system provides real-time availability updates, allowing you to check the availability of each item directly on our website. Alternatively, you can call us at (905) 696-9922 for assistance with checking availability.
9. What measures do you take to ensure the cleanliness and safety of your rental items?
We adhere to strict cleaning and sanitation protocols to ensure all our rental items meet health and safety standards. Each item is thoroughly cleaned and inspected before delivery.
10. Can I visit your showroom to view the rental items?
Yes, our showroom is open for visits from Monday to Saturday, between 10:00 AM and 5:00 PM. Feel free to drop by during these hours to explore our collection in person.
Send us an email
please let us know how we can help you?
Business Hours:
Monday – Friday: 11:00 AM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Address:
Eventat Canada
980 Pacific Gate 16 a, Mississauga, ON L5T1Y1
Phone:
Main Office: 905-696-9922
Email:
General Inquiries: info@eventatcanada.com