Privacy Policy

Eventat Canada Inc., doing business as Eventat Rentals | Effective August 27, 2026

Eventat Canada Inc., doing business as Eventat Rentals (“Eventat Rentals,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices available to you when you visit eventatrentals.ca, request a quote, create an account, place an order, rent products or services, contact us, or opt in to receive text messages.

This policy applies to personal information handled by Eventat Rentals through our website, forms, email, telephone, SMS, social media, in-person communications, and rental or event-service transactions.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact information. Your name, email address, telephone or mobile number, billing address, delivery address, event venue address, and other contact details.
  • Quote, order, and event information. Event date, event type, venue, requested products or services, quantities, delivery and pickup instructions, appointment details, preferences, notes, messages, and customer-service history.
  • Account information. Username, password or other account credentials, saved addresses, order history, and account preferences, if you create an online account.
  • Payment and transaction information. Billing details, payment status, invoices, deposits, refunds, and limited payment transaction information. Payment card information may be collected directly by a payment processor and is subject to that provider’s privacy practices.
  • Communications and SMS information. Emails, call notes, chat or form submissions, text message content, your mobile number, SMS opt-in or opt-out status, and records showing when, where, and how you provided consent.
  • Photos, reviews, and submitted content. Images, reviews, testimonials, event photos, or other content you choose to send or authorize us to use.
  • Website and device information. Internet Protocol address, browser and device type, operating system, referring pages, pages viewed, links clicked, dates and times of visits, approximate location derived from an IP address, cookie identifiers, and similar technical or usage information.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you browse our website, complete a form, request a quote, create an account, place or change an order, make a payment, contact us, visit our showroom, or opt in to communications.
  • Automatically through cookies, pixels, server logs, analytics, and similar technologies when you use our website.
  • From service providers and business partners involved in payments, website operations, communications, deliveries, event coordination, or fraud prevention.
  • From social media platforms, referral partners, event venues, or other sources when you direct them to share information with us or when permitted by law.

3. How We Use Personal Information

We use personal information for purposes such as:

  • Preparing quotes and checking product or service availability.
  • Creating and managing reservations, orders, payments, accounts, invoices, refunds, deliveries, pickups, installations, and returns.
  • Communicating about appointments, quote requests, orders, account activity, delivery or pickup schedules, service changes, and customer support.
  • Sending promotional emails or SMS messages when you have consented or when otherwise permitted by law.
  • Personalizing and improving our website, inventory, products, services, marketing, and customer experience.
  • Operating analytics, troubleshooting, maintaining security, preventing fraud or misuse, and protecting our customers, staff, property, and legal rights.
  • Meeting accounting, tax, recordkeeping, insurance, contractual, regulatory, and legal requirements.
  • Carrying out any other purpose we explain when collecting the information and for which we obtain any consent required by law.

4. Consent and Your Communication Choices

We obtain consent where required and collect, use, or disclose personal information only for identified and appropriate purposes. You may withdraw consent to optional uses, including marketing, subject to reasonable notice and legal or contractual restrictions. Withdrawing consent may limit our ability to provide a requested optional service but will not affect a completed lawful use.

You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may opt out of SMS messages at any time by replying STOP. For help with SMS, reply HELP or contact us using the information below.

5. SMS Consent and Mobile Information

SMS consent commitment SMS consent is not shared with third parties.

We do not sell, rent, or share SMS opt-in consent or mobile information with third parties or affiliates for their own marketing or promotional purposes. We may use service providers that process mobile numbers and consent records only on our behalf to operate, secure, and support our messaging program. Those providers are not authorized to use your information for their own marketing.

Opting into SMS is optional and is not a condition of purchasing or renting products or services from Eventat Rentals. For complete messaging rules, see our SMS Terms of Service at https://eventatrentals.ca/sms-terms-and-conditions/.

6. Who We Share Personal Information With

We may disclose personal information only as reasonably necessary to the following categories of recipients:

  • Authorized staff and contractors. Team members and contractors who need the information to prepare quotes, manage orders, provide customer service, or complete delivery, pickup, setup, or event services.
  • Operational service providers. Companies that provide website hosting, ecommerce, cloud storage, information technology, analytics, communications, email, SMS delivery, customer relationship management, fraud prevention, or other business support services.
  • Payment and financial providers. Payment processors, banks, accounting providers, and related providers involved in processing transactions, refunds, or financial records.
  • Delivery, venue, and fulfillment partners. Carriers, delivery providers, event venues, collaborating suppliers, subcontractors, or related providers when needed to fulfill an order or service.
  • Professional advisers and insurers. Lawyers, accountants, auditors, insurers, and other professional advisers when reasonably necessary.
  • Authorities and legal recipients. Government, law enforcement, regulators, courts, or other parties when required or permitted by law, or when necessary to protect safety, prevent fraud, enforce agreements, or defend legal rights.
  • Business transaction recipients. Potential or actual purchasers, investors, lenders, or advisers in connection with a merger, financing, sale, reorganization, or transfer of all or part of our business, subject to appropriate confidentiality and legal safeguards.

We do not sell personal information.

7. Cookies and Similar Technologies

Our website may use essential cookies and similar technologies to operate shopping, account, security, and site functions. We may also use analytics or advertising technologies to understand website activity and improve our services. You can manage cookies through your browser settings and, where available, through our website’s cookie controls. Disabling some cookies may affect website functionality.

8. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining business and tax records, resolving disputes, enforcing agreements, meeting legal requirements, and maintaining consent or opt-out records. We then securely delete, destroy, or anonymize the information, subject to lawful retention requirements and backup cycles.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. These may include access controls, password protection, staff practices, secure service providers, and measures designed to reduce unauthorized access, use, disclosure, alteration, loss, or theft. No website, transmission, or storage system can be guaranteed to be completely secure.

10. Processing Outside Canada

Some service providers may store or process personal information outside Ontario or Canada. In those locations, information may be subject to the laws and lawful access requirements of the applicable jurisdiction. We remain responsible for personal information transferred to service providers for processing and use contractual or other measures intended to provide appropriate protection.

11. Access, Correction, and Privacy Requests

Subject to applicable law, you may ask whether we hold personal information about you, request access to it, request correction of inaccurate or incomplete information, withdraw consent to optional uses, or raise a concern about our privacy practices. We may need to verify your identity before completing a request. Some legal exceptions may apply.

Send a written request to info@eventatrentals.ca with the subject line “Privacy Request.” We will respond within the period required by applicable law.

12. Children

Our website and services are intended for adults arranging rentals or event services. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review and address the matter.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment pages, social media platforms, or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the effective date. If a change materially affects how we use personal information, we will provide additional notice or obtain consent where required by law.

SMS Terms of Service

Eventat Canada Inc., doing business as Eventat Rentals | Effective August 27, 2026

These SMS Terms of Service (“SMS Terms”) govern text messages sent by Eventat Canada Inc., doing business as Eventat Rentals (“Eventat Rentals,” “we,” “us,” or “our”). By opting into SMS through a web form, checkout, written agreement, or another method, you agree to these SMS Terms.

1.Messages You May Receive

Depending on the program or form you join, Eventat Rentals may send recurring SMS messages that include:

  • Quote requests, rental availability, and order confirmations.
  • Appointment or showroom reminders.
  • Account, invoice, deposit, payment, refund, or order-status notifications.
  • Delivery, pickup, setup, return, or schedule updates.
  • Service changes, customer-support messages, and responses to your inquiries.
  • Promotional messages, special offers, new product announcements, or event-rental reminders when you have opted in to marketing messages.

2. Message Frequency

Message frequency varies based on your requests, orders, account activity, event schedule, and the messaging program you joined.

3. Message and Data Rates

Message and data rates may apply. Your mobile carrier’s rates and terms govern any charges. Eventat Rentals does not charge a separate fee for receiving SMS messages from us.

4. How to Opt Out

You may opt out at any time by replying STOP to any Eventat Rentals SMS message. We will process the request promptly, and you may receive one final message confirming your opt-out. After opting out, you will no longer receive messages from that SMS program unless you opt in again. Requests concerning a particular order may still be handled through email or telephone when necessary to provide the service you requested.

5. How to Get Help

For assistance, reply HELP to any Eventat Rentals SMS message, visit https://eventatrentals.ca/contact-us/, email info@eventatrentals.ca, or call +1 (905) 696-9922.

6. Consent Is Optional

Consent to receive marketing SMS messages is not a condition of purchasing or renting any product or service. You confirm that you are the subscriber or authorized user of the mobile number provided and that you are authorized to consent to messages at that number.

7. Privacy and Sharing

SMS privacy commitment SMS consent is not shared with third parties.

We do not sell, rent, or share SMS opt-in consent or mobile information with third parties or affiliates for their own marketing or promotional purposes. Service providers may process this information only on our behalf to operate and support the SMS program. For details, view our Privacy Policy at https://eventatrentals.ca/privacy-policy/.

8. Delivery and Availability

Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages. SMS service may not be available on all devices, carriers, or locations.

9. Changes to These SMS Terms

We may update these SMS Terms from time to time. The updated version will be posted at the link below with a new effective date. Your continued participation after an update is subject to applicable consent requirements.

10. Contact Us

Privacy Officer
Eventat Canada Inc., doing business as Eventat Rentals
980 Pacific Gate, Unit 16
Mississauga, Ontario L5T 1Y1
Canada
Email: info@eventatrentals.ca
Phone: +1 (905) 696-9922
Website: https://eventatrentals.ca/contact-us/